Support
Contact EditMIDI
Email contact@editmidi.com for product questions, accessibility feedback, account help, privacy requests, or billing support. Include the browser and the exact error message, but never attach private MIDI content unless support asks for it.
Get help with a MIDI tool
Describe the page you used, the action you expected, what happened instead, and the exact on-screen error. Include your browser name and version. For import or export problems, state the MIDI file type, approximate size, and whether another player can open it.
Do not attach a private MIDI file in the first message. Most failures can be diagnosed from the visible error and file characteristics. If a minimal sample is necessary, support will explain what to remove and how it will be used.
Account, Creator Cloud, and billing questions
For sign-in trouble, send the email address used for the account but never send an active six-digit code or session token. For a payment question, include the plan, approximate checkout time, and the pay.yito.ai order identifier if one was shown. Never send a card number or security code.
Privacy and accessibility requests
Use the subject Privacy request for access or deletion questions and identify the account email involved. For accessibility feedback, name the control, input method, assistive technology, and the point where the task became difficult. This information helps reproduce the barrier without requiring private musical content.